Technostress: A systematic literature review on creators, inhibitors and mental health impacts in university teaching staff

Abstract

The analysis of technostress has become important in the global context due to the impact of changing work patterns that emerged from the pandemic. This systematic review compiles the analysis of research relating technostress to two categories: mental health and creators/inhibitors. The search for articles was conducted in the following databases: Scopus, Web of Science, Scielo, Proquest Education and Proquest Psychology. A total of 219 studies were collected and reviewed. A screening using the PRISMA 2020 process returned 15 articles that met these eligibility criteria: belonging to a population of university teachers, peer-reviewed publications and papers analysing the technostress/mental health relationship or technostress/creators-inhibitors. In the technostress creators/inhibitors category, it is highlighted that techno--overload, techno-invasion and contextual uncertainty factors are the most frequent motivators of technostress. In the technostress/mental health category, fatigue stands out as the most common factor of depression and anxiety. The review of the studies leads to the conclusion that there are specific creators and inhibitors of technostress, including ergonomics and work restructuring, and that the relationship between technostress and mental health is actual and direct.